Yes. All data is encrypted in transit (TLS) and at rest (AES-256). We maintain comprehensive audit trails and design for compliance with SOC 2. We never sell or share your health data for marketing or third-party use.

The AI is educational and supportive only. You can upload medical documents or voice notes and the system extracts key information. You can search records in plain language and get a clear summary. The AI explains records, test results, and medications in simple language — it never diagnoses, prescribes, or tells you to change medications.

The marketplace is where patients can access healthcare services and goods from verified providers. Patients can book consultations, order pharmacy products, and schedule lab tests — while keeping activity connected to their health record.

We onboard providers with verification checks and maintain audit trails for marketplace activity. Patients see provider listings and services inside the ecosystem, and interactions remain tied to consent controls and secure records.

Tiba Wallet helps you save for medical expenses and pay for services in one place. You can track transactions and manage healthcare spending across consultations, pharmacy orders, and lab services.

Through the patient portal, you see every consent request from a hospital or provider, and you choose to approve or deny access per facility with optional expiration dates. You can revoke consent at any time, view audit logs, and download or upload records from any device.

Your data is stored in secure, access-controlled environments. Only authorized users — you and providers you've consented to — can access your records. Multi-tenant design keeps each organization's data logically separated, and you see exactly who has access via audit logs.

Yes. We provide technical support and regularly ship product and AI improvements. System updates are rolled out to minimize disruption. Contact us for pricing, implementation timelines, or custom needs.